Frequently Asked Questions
This is the place to find all of the most common questions asked by our customers:
1. Is it safe to order?
Absolutely. At Crown Security Products, our customers are #1 priority and we make sure that the information used to place your order is safe and secure. We use a 256 bit encryption to protect your information, including your credit card data. All of our shopping cart pages are encrypted and are fully secure.
2. How fast will my order ship?
All in stock items ship same business day if ordered by 3 p.m. Eastern Standard Time (with the exception of the Paging Systems that ship within 2 business days). All other orders and orders placed over the weekend will ship the following business day. Our main warehouse is located in Florida. If some of your products ordered are not in stock, we will inform you and let you decide if you wish to send a partial shipment or if you prefer to wait for the full order.
3. What if my order is damaged when I receive it?
If a product is damaged, we will gladly replace it for you upon receipt of damaged item. Contact one of our customer service representatives by phone at 1.800.914.9191 or via email using our contact form.
An item cannot be returned without an RMA number provided by us. For more information, please read our Returns and Exchanges page.
4. I made a mistake when placing my order. How can I fix it?
If you entered the wrong shipping zip code, or you forgot to put your unit number in your address, we can fix that for you as long as your order has not yet shipped. Simply contact a customer service representative by email or phone using our toll free number 1.800.914.9191.
5. Do I need to pay sales tax on my order?
Our corporate headquarters are located in Florida, which means that we are required to charge sales tax if your order ships within the State of Florida.
6. How and why are your prices so much lower than other companies?
Our number one goal, plain and simple, is to provide our clients with high quality products and superior service, all at very low prices. In order to accomplish this goal, we keep our overhead as low as possible. Unlike our competitors, we do not have retail rents to pay or “fancy office” costs, all of which are passed on to their customers through higher prices.
We take a different approach. Instead, we very much rely on word of mouth, recommendations, and repeat business from satisfied clients. We thank you for the trust you place in us and look forward to becoming your trusted source, for years to come.